Try your hand at running a simulated call center
The call center leaders of tomorrow are probably working the phone lines as agents right now. How can you find the agents who have potential as a team lead, or even a site manager? Let them try it out! Learners will gain a deeper understanding of how call centers operate, including the various metrics used to gauge performance.
“Gamification” is a hot topic in eLearning today, but when was the last time you saw gamification that anyone would actually choose to take? The games that people choose to play aren’t the same old eLearning plus leaderboards and badges, they are exploratory environments where learners have goals, consider options, and solve problems. This simulation will give you 12 days of realistic challenges. Can you figure out how to run your center to meet the shifting needs of your client?