Vice President, Talent Management
Hi. My name is Carl Puccio. I have the honor and the responsibility of heading up the Learning Design and Development team at TalentSprout. I’ve been doing instructional design and development work for 25 years. I know, I’m ancient.
I started my career as an instructional designer at RR Donnelley, where I learned a great deal about learner engagement, video production, and what was then called “multimedia.”
At Accenture, I had the chance to study how adults learn and how smart, competitive people behave in business settings. I also gained a ton of experience creating goal-based scenarios and learning simulations and working with teams of experts.
During my time at Accenture, I was introduced to the man who eventually became my mentor, Dr. Charlie Palmgren—my interactions with Charlie completely transformed the way that I viewed leadership.
In 2000 I had to be part of the Internet BOOM—who didn’t?—and I also participated in the Internet Bust in 2001, as so many others did as well.
After 12 years of corporate learning and development, I then moved to online higher education. For the next 7 years, I was able to work with the most bleeding-edge entrepreneurs and led many talented learning designers and creative media people. After helping the institution achieve accreditation with the Higher Learning Commission of the North Central Association of Colleges and Schools, I followed Dr. John Kruper to work at Alpine Access—a virtual call center headquartered in Denver, Colorado.
I knew nothing about call centers except that earlier in my career I was often told—”don’t ever work at one.” As a creative person who values quality and process awareness, I can’t say I ever saw the call center industry as a natural fit for who I am, what I do, or what I value.
While there have been moments where I’ve found that to be true—I’ve found it to be true for almost everywhere I’ve worked—I can say that over the past 7 years there have been far more instances when being different from the industry’s cultural norm has been useful, welcomed, and valued. If you genuinely value people, can write well, and want to create amazing learning experiences for others—then come check out our learning design and develop team. I’m biased, of course, but they are awesome!