Any training lecture, powerpoint deck or classroom poster can introduce a company’s culture.
But how can training integrate that culture in a way that enables new employees to incorporate it into the service they deliver?
Hallmark, the premiere greeting-card company, challenged TalentSprout to do just that.
Hallmark wanted training courses that did more than instruct customer-service agents about their products and computer systems: they wanted new hires to fully understand Hallmark’s unique company culture so they could in turn better serve Hallmark’s equally unique set of customers.
So how did we do it?
Watch the following video tour to see how we used rich, engaging media to stir the emotions and transform behaviors in ways no simple lecture, powerpoint deck, or poster can begin to approach.