Right Partner

By Robbie Conaway Posted On July 28, 2019

Looking for the right partner to help you with your Automation? We can point you in the RIGHT direction! WATCH THE VIDEO or or browse our entire YouTube portfolio.

Shriek!

By Robbie Conaway Posted On August 26, 2015

A parody of “The Office”. Ted needs to learn how to take constructive feedback, but his co-workers don’t know how to tell him. WATCH THE VIDEO or or browse

The Legend of Nurse Karen

By Robbie Conaway Posted On May 10, 2015

The legend of Nurse Karen tells us how important it is to pay attention to those disposition statements. It’s the details that count after all! WATCH

Call Centers of the Future!

By Robbie Conaway Posted On March 11, 2015

Have you ever thought about what you can do with Financial Levers? Watch as Gary learns how to utilize financial levers to improve agent performance and

Peak Performance – Robot Chicken Parody

By Robbie Conaway Posted On March 7, 2015

Steps that show you how Peak Performance courses work in the form of a Robot Chicken parody. WATCH THE VIDEO or or browse our entire YouTube portfolio.

Sykes Across the Globe – Philippines

By Robbie Conaway Posted On March 7, 2015

TalentSprout travels from Chicago to the Manila to shake hands and meet the Sykes team in the Philippines. WATCH THE VIDEO or or browse our entire YouTube portfolio.

Year of the Power Point

By Robbie Conaway Posted On February 24, 2015

A Kung-Fu class in learning how to give a good powerpoint presentation. Linda knows how. WATCH THE VIDEO or browse our entire YouTube portfolio.

Figaro

By Robbie Conaway Posted On October 26, 2014

Figaro the sock puppet opera singer belts out his thoughts on being a new Team Lead and all of the tools at his disposal to help

Bird in a Cage

By Robbie Conaway Posted On October 26, 2014

Conveying genuine empathy for others and understanding their point of view is the #1 skill customer service operators must possess. Easy to say but hard to

Are You Ready?

By Robbie Conaway Posted On October 26, 2014

Are you ready for your first big business review? Just thinking how great it’s going to be might not cut it. It requires some real planning